Monday, October 23, 2006

First time picking calls

Oh gosh, today was our first time picking up real calls...it was damn scary! i was partnering jie zhi...haha i took the first call manz...scare the hell outta me, my whole hand was so cold. I shoke hands with this uncle in the brouchure room then he went "woah, why your hand so cold?" (nervous ah) First call was an ang mor...alot of stuff we can't check, cause we haven't got our login id and all...so we end up running to gary every now and then haha

Well, i got scolded by this woman la...in japan, regarding her transactions...wth! can't reveal too much here...ya, i might be jailed HAHA...anywayz, we all had loads of good and bad calls la...jie zhi and i were doing mostly on platinums and signatures, damn stress...(not forgetting, new promotions are up so frequently, like every min you check the email, got something new, so have to keep updating)

We also forgot so many things we've learnt, is like once we're seated there, we do stuff untrained newbies would do, we forgot all the "thank you for calling..." and verifications! gosh...i think i will just die if they review those calls...anywayz, thank goodness tomorrow's a public holiday!

Normal calls people take is 100 plus a day, and average calls we took were 13 calls each HAHA...we were damn slow...most of the time we are saying "oh ok, please hold while i do a check for you" haha, then the warm transfers, faxing, printing, the looking for the correct form to fill amongst the hundred different kinds?, follow up calls...yea and many many more!!! busy busy busy!!!

Tomorrow, i'm just gonna relax...no more calls, so don't be surprise if i hang up on you.

JAN scribbles at 10:26 PM